Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all users who browse, interact with, or make purchases on qeunenxas3.com, including customers located in France, the European Union, and other regions.
By accessing or using the website, you consent to the practices described in this policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide Voluntarily

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment-related details (processed securely by our payment processors)

  • Order information (products purchased, order value, date, etc.)

  • Messages sent through contact forms or customer support channels

2.2 Automatically Collected Information

When you visit the website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • General location (non-precise)

  • Website interaction data

2.3 Cookies and Tracking Data

We may use cookies for:

  • Site functionality

  • Cart and checkout features

  • User preference storage

  • Basic analytics

No cookies will be used for invasive tracking or advertising profiling without your explicit consent.

3. How We Use Your Personal Data

We process your data only for legitimate business purposes, including:

3.1 Order Processing

  • To confirm and deliver your orders

  • To communicate regarding shipping updates

  • To manage returns and refunds

  • To provide after-sales service

3.2 Customer Support

  • Responding to inquiries

  • Resolving issues

  • Providing general assistance

3.3 Website Operation

  • Ensuring site functionality

  • Enhancing user experience

  • Detecting and preventing technical issues

3.4 Legal and Security Obligations

  • Preventing fraud

  • Maintaining secure transactions

  • Complying with French and EU regulatory requirements

We do not sell, rent, or trade your personal data under any circumstances.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contractual necessity: To complete purchases and deliver products

  • Legitimate interest: To maintain website performance and improve services

  • Consent: For cookies, marketing communication, and optional features

  • Legal obligation: To comply with tax, accounting, and regulatory requirements

5. How We Protect Your Data

We implement comprehensive security measures to protect personal data, including:

  • Encrypted communications (HTTPS)

  • Secure storage systems

  • Restricted data access

  • Regular internal reviews

  • Anti-fraud and monitoring systems

Even though we take strong precautions, no method of transmission over the internet is completely risk-free. We strive to protect your information to the highest reasonable standard.

6. Data Sharing and Disclosure

We may share information only with trusted partners necessary for operating our services, including:

6.1 Service Providers

  • Payment processors

  • Delivery and logistics partners

  • Customer support systems

  • Technical and hosting providers

All partners are required to comply with strict confidentiality and GDPR standards.

6.2 Legal Reasons

We may disclose information if required:

  • To comply with legal obligations

  • To respond to regulatory or judicial requests

  • To protect our rights, users, and systems

We do not share personal information for marketing or advertising purposes.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order records: legally required duration under French commercial laws

  • Customer support data: until the inquiry is resolved

  • Analytics data: limited retention to maintain performance

  • Account data: until deletion is requested

When data is no longer needed, it will be securely deleted or anonymized.

8. Your GDPR Rights

As a resident of France or the European Union, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request deletion of your data

  • Restrict processing under certain conditions

  • Object to processing based on legitimate interests

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, you may contact us through the customer support email listed on the website.

9. Children’s Privacy

This website is not intended for children under the age of 16.
We do not knowingly collect personal data from minors.
If you believe a minor has provided information, please contact us to request deletion.

10. International Data Transfers

Some service providers may be located outside the European Economic Area.
When data is transferred internationally, we ensure compliance with GDPR requirements through:

  • Contractual protections

  • Secure transfer mechanisms

  • Strict confidentiality obligations

11. Your Account and Password Security

If your account requires a password:

  • Keep your password confidential

  • Do not share your login information

  • Notify us immediately of unauthorized access

We are not responsible for issues caused by improper password handling.

12. Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in operations or legal requirements.
Revised versions will be posted on this page and become effective immediately upon publication.

13. Contact Information

For any questions, data access requests, or privacy-related concerns, you may contact the customer support team through the email listed on qeunenxas3.com.